What it does
When the AI finishes a call, your chat gets the caller's name, phone, service, address and a short summary, with a link to the call in QuickVOC.
When a caller uses one of your urgent words (burst pipe, no heat, locked out), the alert is marked EMERGENCY so you know it needs you now.
Choose alerts per chat: dropped calls, finished calls, new bookings, new leads and transfers to your team.
On Starter and above, customers can message your Telegram bot and the AI answers with the same knowledge as your phone agent.
Send alerts to your own chat or a team group, so everyone sees the same lead without forwarding messages.
Telegram is free and runs on phones, tablets and desktops. Your alerts follow you wherever you are.
Without it, and with it
A lead calls at 7pm while you're at dinner. You check missed calls at 9pm. By then they have booked someone else.
The AI answers the call, then the alert lands in Telegram with the caller's name, phone, service and summary. You can call back from the table.
Your tech is in the field and someone else handles the phone. Details get lost between two people and three apps.
Send alerts to a team group. Everyone sees the same lead, with a link to the full call in QuickVOC.
You review calls the next morning. By then the urgent job has already gone to a competitor.
Urgent calls are marked EMERGENCY in the alert, so you know which ones need you right now.
Set it up in minutes
- 1Create a bot
Open Telegram, message @BotFather, send /newbot, give it a name and copy the token it gives you.
- 2Paste the token
In QuickVOC, open Notifications and paste your bot token plus the chat ID where alerts should go: your own chat or a team group.
- 3Pick your alerts
Choose which events send a message. QuickVOC sends a test message so you know the connection works.
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Questions about Telegram alerts
Something else on your mind? Talk to us.