QuickVOC
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Terms of Service

Operated by Baturintech LLC. Effective October 23, 2026; the online payments section was added on October 23, 2026. Please read these terms before using QuickVOC.

About QuickVOC

  • QuickVOC is a customer relationship management (CRM) platform with a built-in AI phone agent for service businesses, such as auto body and auto repair shops, HVAC, plumbing, electrical, cleaning, dental offices, salons and other trades.
  • QuickVOC is operated by Baturintech LLC, 3900 San Fernando Rd, Glendale, CA 91204, United States ("Baturintech", "we", "us"). You can reach us at baturintech@gmail.com.
  • By creating an account or using QuickVOC you agree to these Terms of Service. If you accept them on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business.

What the service includes

  • CRM: a pipeline of leads, customers and jobs with job steps and job types you set up, estimates and invoices built from your rates and templates, payment records, follow-up reminders, customer history and reports.
  • AI phone agent: an AI agent that answers calls in your business's name, asks the questions you configure, quotes only from the prices you enter, offers open times, books appointments when the caller confirms, transfers the call when the caller asks for a person, and places callback and follow-up calls you enable.
  • Messaging channels: website chat and, depending on your plan, Instagram and Telegram messages answered by the same AI.
  • Integrations you choose to connect: Google Calendar (QuickVOC adds and updates the appointments it books), Google Local Services Ads, Thumbtack, Housecall Pro and Telegram alerts.
  • Phone numbers: US phone numbers provided through our telephony providers, or forwarding of a number you already have. The number of phone numbers, team members, channels and AI minutes depends on your plan.
  • Setup tools: an onboarding flow that can read your public website to suggest your services, hours and settings for you to review.

Your account

  • You must be at least 18 years old and able to enter a binding contract to create an account.
  • You sign in with Google or with a one-time code sent to your email. Keep access to that email account secure and tell us right away at baturintech@gmail.com if you suspect unauthorized access.
  • You can invite team members. You are responsible for everything done under your account, including by your team members, and for giving each person only the access they need.

Acceptable use

  • Use QuickVOC only for lawful business communication with your own customers and leads.
  • Do not use QuickVOC for spam, unsolicited robocalls, fraud, impersonation, harassment, debt collection, emergency services, or any purpose that breaks the law.
  • QuickVOC is not designed to store protected health information (PHI) under HIPAA, and we do not sign Business Associate Agreements unless we agree to one in writing. Dental and other healthcare offices should collect only what is needed to schedule a visit and keep clinical details out of QuickVOC.
  • Do not upload payment card numbers, Social Security numbers or similar sensitive identifiers into notes, estimates or messages.
  • Do not try to break, overload, reverse-engineer or scrape QuickVOC, or access data that is not yours.
  • We may suspend or close accounts that break these rules, put callers or other customers at risk, or create legal risk for us.

AI agent and your responsibility

  • The AI agent follows the information and rules you give it, but it can misunderstand callers or make mistakes. Review your agent's settings, prices and answers, and check bookings, estimates and messages it creates.
  • Messages and calls the AI sends through Thumbtack, Google Local Services Ads, Instagram or other channels are sent on your behalf. You remain responsible for your communication with your customers and for following each platform's rules.
  • QuickVOC does not provide legal, tax or financial advice. You are responsible for the accuracy of your estimates and invoices and for the taxes on your sales.

AI assistants you connect

  • You can connect QuickVOC to an AI assistant you use, such as Claude or ChatGPT. Only an owner or admin of a company on a paid plan can connect one, and it works only inside that company. You are responsible for what you ask the assistant to do and for checking its work.
  • Calls, texts and emails to your customers, sending estimates or invoices, and recording payments wait for a person to confirm each one in QuickVOC's confirmation card; the assistant cannot delete data, refund money, or change your settings, team or plan. Information the assistant reads goes to its provider under that provider's terms. You can disconnect an assistant at any time in Settings → AI assistants.

Your data

  • You own your data: your business information, your customers' and leads' details, calls, recordings, transcripts, messages, estimates, invoices and settings.
  • You give us permission to store and process your data only to provide, secure and support QuickVOC for you. For your customers' and callers' personal information we act as your service provider and process it on your instructions.
  • You confirm that you have the right to give us the data you put into QuickVOC, including your customers' contact details.
  • You can ask us for a copy of your data or for its deletion at any time. How we handle personal information is described in our Privacy Policy.

Security

  • We protect your data with industry-standard measures, including encryption in transit (TLS) and at rest, database rules that keep each business's data separate from every other business, encryption of the integration keys and bot tokens you give us, and sign-in without passwords.
  • Card payments for your QuickVOC subscription are handled by Stripe. We never see or store full card numbers.
  • No system is perfectly secure. If we learn of a security incident that affects your data, we will tell you without undue delay and as required by law.

Plans, trial and billing

  • New accounts start with a free trial (currently 3 days and 25 AI minutes) with no credit card required.
  • Paid plans are billed monthly or yearly in advance. Each plan includes a number of AI minutes per month; extra minutes are billed at the per-minute rate of your plan at the end of the billing period. Current prices are listed at quickvoc.com/pricing.
  • Payments are processed by Stripe, and by subscribing you also agree to Stripe's terms.
  • Plans renew automatically until you cancel. You can change or cancel your plan from the Billing page; a cancellation takes effect at the end of the current billing period.
  • We do not refund partial billing periods unless the law requires it or we decide to.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next billing period after the notice period.

Online payments from your customers

  • If you turn on online payments, your customers can pay your estimates and invoices online by card, digital wallet, bank account or a pay-over-time lender. The money goes to a Stripe account opened for your business through QuickVOC (a Stripe connected account), and Stripe pays it out to your bank account.
  • Payment processing services for businesses on QuickVOC are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement", stripe.com/connect-account/legal). By agreeing to these Terms or continuing to operate as a business that takes online payments on QuickVOC, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of QuickVOC enabling payment processing services through Stripe, you agree to provide QuickVOC accurate and complete information about you and your business, and you authorize QuickVOC to share it and transaction information related to your use of the payment processing services provided by Stripe.
  • QuickVOC currently adds no fee of its own to online payments (0%). Stripe charges its standard processing fees, takes them from each payment and lists them in QuickVOC before you turn payments on. If we ever add a fee of our own, we will tell you by email at least 30 days ahead, and it will apply only to payments made after that date.
  • You are the seller. You are responsible for the work you sell, your prices, taxes, refunds and your relationship with your customers. Refunds go back the way the customer paid. If a customer disputes a payment, Stripe may hold or take back the disputed amount and its dispute fee from your balance while the dispute is reviewed; you can answer disputes from QuickVOC.
  • Stripe decides whether to approve your account, may ask for more information, and may delay, hold or stop payments or payouts under its own terms. We may pause online payments for your business if we see signs of fraud, abuse or a breach of these Terms; payouts, refunds and disputes stay available while payments are paused.
  • QuickVOC is not a bank, money transmitter or payment processor and never holds your money. If your QuickVOC account closes, we keep your online payment records until no payment can still be disputed, so you can answer any dispute.

Third-party services

  • QuickVOC relies on other companies to run, including Retell AI (voice and phone calls), Supabase (database and sign-in), Stripe (payments), Google (sign-in, Calendar and Local Services Ads), OpenRouter and the AI model providers it connects us to (language models), and the integrations you connect, such as Thumbtack, Housecall Pro, Instagram and Telegram.
  • Your use of a connected service is also subject to that service's own terms. We are not responsible for outages or changes on third-party services, but we work to keep QuickVOC running when they happen.

Intellectual property

  • QuickVOC, its software, design and brand belong to Baturintech LLC and are protected by law.
  • You may not copy, resell or build a competing product from QuickVOC without our written permission. Feedback you send us may be used to improve QuickVOC without obligation to you.

Availability and changes

  • We work to keep QuickVOC available around the clock but cannot promise it will never be interrupted. Maintenance, provider outages or incidents can cause downtime.
  • We improve QuickVOC continuously and may change or retire features. We will tell you about significant changes by email or in the app.

Disclaimer and limitation of liability

  • QuickVOC is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
  • To the fullest extent the law allows, Baturintech is not liable for missed calls, lost leads or jobs, missed or wrong appointments, mistakes made by the AI agent, regulatory fines, or any indirect, incidental, special or consequential damages.
  • To the fullest extent the law allows, our total liability to you will not exceed the fees you paid us in the three months before the claim.

Ending your account

  • You can cancel at any time from the Billing page. We may suspend or close an account for non-payment or for breaking these Terms.
  • After an account is closed, we keep and then delete your data as described in our Privacy Policy. You can ask us for an export before closing.

Governing law and disputes

  • These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules.
  • If a dispute comes up, we will first try to resolve it in good faith. If that fails, it will be settled by binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association.
  • You and we each waive the right to bring or join a class action or class-wide arbitration.

Changes to these terms

We may update these Terms as QuickVOC changes. We will email active customers at least 14 days before material changes take effect. Using QuickVOC after the new effective date means you accept the updated Terms.

Contact

  • Baturintech LLC
  • 3900 San Fernando Rd, Glendale, CA 91204, United States
  • baturintech@gmail.com

Questions about these terms? baturintech@gmail.com · Baturintech LLC, 3900 San Fernando Rd, Glendale, CA 91204