How does a moving company answering service work?
QuickVOC answers your line in your company name, day or night. The AI receptionist asks where the customer is moving from and to, the move date, the size of the home and anything heavy or awkward. It quotes only your rates, then books the move or an in-home estimate in your open times. Each call is recorded, transcribed and summarized on your lead board.
Can it quote a move over the phone?
It can quote the rates you give it, like $120 an hour for two movers and a truck with a 3-hour minimum, or packing from $300. It will not promise a total, because that depends on size, distance, stairs and big items. For long-distance moves and full houses, it books an in-home estimate instead.
What happens when someone needs a last-minute move?
Starter phrases like last minute move and canceled by other mover switch the call to an urgent path, and you can add your own. The agent takes the name, both addresses and the date, offers your soonest opening or takes a detailed message, and sends you a Telegram alert. It never promises a crew you have not confirmed.
Does it ask about stairs, elevators and pianos?
Yes. It asks about stairs, elevators, long walks from the truck and big items like pianos or safes, and writes the answers on the lead card. You find out about a third-floor walk-up before you plan the crew, not when the truck pulls up. Notes like an elevator reservation or tight parking go on the card too.
How much does an answering service for moving companies cost?
Starter is $149 a month for 300 minutes of AI calls, a business number, website chat, Thumbtack and Google LSA leads, and the full CRM. Pro is $299 a month for 1,000 minutes, three numbers and ten team members. Business is $549 a month for 2,500 minutes when call volume is high. You can test it for 3 days with 25 free minutes before paying anything, no card required.
Can customers still talk to a person?
Yes. A caller who wants a person gets put through to your office while your team is on duty. After hours it takes a detailed message instead. As an AI receptionist for movers, it also recognizes repeat customers by phone number and can answer in Spanish or any of the 15 languages you enable.