What does a car rental answering service do?
It answers your reservation line in your company name whenever you forward calls to it, during the counter rush or after closing. The AI asks for pickup and return dates and times, the location and the vehicle class, quotes your daily rates, offers your damage waiver and books the reservation when the renter confirms. Every call is recorded, transcribed and summarized.
Can a car rental reservation agent offer add-ons and the damage waiver?
Yes. Put your add-ons and your damage waiver price in the agent's price list and it asks about them before it books, then writes the renter's answer on the lead card. It quotes only the prices you set, so a renter never hears a rate you did not approve.
Does it check which cars are on the lot?
No. It does not connect to fleet software, so it books by class and dates rather than a specific car. Pickups are offered inside your counter hours, the reservation is written to Google Calendar, and your team matches a car to it. If a class is sold out for a weekend, add that to its knowledge and it will tell callers.
What happens when a renter breaks down or the car is stolen?
Words like breakdown, accident in a rental or stolen car switch the call to an urgent path. The agent takes the renter's name, where they are and what happened, gives the roadside number you added to its knowledge, and takes a detailed message. You get an urgent Telegram alert as soon as the call ends, so you can call them back.
How much does an AI receptionist for car rental cost?
Starter is $149 a month for 300 minutes of AI calls, a business number, website chat, Thumbtack and Google LSA leads, and the full CRM. Pro is $299 a month for 1,000 minutes, three numbers and ten team members. Business is $549 a month for 2,500 minutes when call volume is high. Every plan starts with a 3-day free trial that includes 25 minutes, and no credit card is needed.
Can renters still talk to someone at the counter?
Yes. If a renter asks for a person while your team is on duty, the agent transfers the call. After hours it takes a detailed message and alerts you on Telegram. It can answer in Spanish, Portuguese or any of the 15 languages you turn on, which helps with visitors flying in from abroad.