How does a roofing answering service work?
Send your calls to QuickVOC when you are up on a roof or after dark, or give out a new local number. The AI receptionist answers in your company name, asks if it is a leak, storm damage or a replacement, takes the address and callback number, and books a free inspection in your open times. Every call is saved with a recording, transcript and summary.
What happens to roof leak calls after hours?
Phrases like ceiling collapsing, tree fell on roof or major roof leak switch the call to an urgent path, and you can edit that list. The agent takes the name, what is happening and the address, offers your soonest opening or takes a detailed message, and sends you a Telegram alert. It does not send a crew or promise an arrival time. That call stays yours.
Can it keep up with the calls after a hailstorm?
It keeps answering through the night, so callers hear your company name instead of voicemail. Every caller gets the same questions and lands on your lead board sorted by job type, with the address and a summary, so you can plan inspections by neighborhood. Storm weeks use more minutes, so if hail keeps you busy, pick a plan with room, like Pro at 3,000 minutes.
Does it ask about insurance claims?
Yes. It asks whether a claim is filed and notes what the caller says, like the adjuster's visit date, on the lead card. If you help homeowners with claim paperwork, add that to your business notes and the agent can mention it. It does not give coverage advice or guess what insurance will pay.
How much does an answering service for roofers cost?
Starter is $149 a month for 300 minutes of AI calls, a business number, website chat, Thumbtack and Google LSA leads, and the full CRM. Pro is $299 a month for 1,000 minutes, three numbers and ten team members. Business is $549 a month for 2,500 minutes when call volume is high. Every plan starts with a 3-day free trial that includes 25 minutes, and you do not need a credit card to start.
Can a homeowner talk to someone on my team?
Yes. When your crew is on duty and a caller asks for a real person, the agent puts the call through to your team. After hours it takes a detailed message that waits on your lead board. As an AI receptionist for roofing companies, it can also answer in Spanish or any of the 15 languages you turn on.